Responsible Gambling at Woolworths
Woolworths is committed to promoting responsible gambling practices across all its operations. We recognise that while gambling can be an enjoyable form of entertainment for many, it can also cause harm when not managed responsibly.
Our Commitment
As a major operator of electronic gaming machines (pokies) through our hospitality venues, Woolworths takes its responsibilities seriously. We strive to provide a safe environment for all patrons and support those who may be experiencing difficulties with gambling.
Responsible Gambling Measures
We implement a range of measures designed to minimise gambling-related harm across our venues:
- Staff training in the responsible conduct of gambling
- Self-exclusion programs for patrons who wish to restrict their access to gaming areas
- Display of responsible gambling signage and information in all gaming venues
- Compliance with all state and territory regulatory requirements
- Provision of clocks and natural lighting where required
- Access to information about support services
- Restrictions on advertising and promotions related to gaming
Recognising Problem Gambling
It is important to be aware of the warning signs that gambling may be becoming a problem. These can include:
Get Your Bonus Now!- Spending more money or time on gambling than you can afford
- Finding it difficult to manage or stop gambling
- Having arguments with family or friends about money and gambling
- Losing interest in usual activities or hobbies
- Feeling stressed, anxious or depressed about gambling
- Chasing losses or gambling to win back money
- Borrowing money or selling possessions to gamble
- Neglecting work, study or family responsibilities
Where to Get Help
If you or someone you know is experiencing difficulties with gambling, free and confidential support is available.
| Service | Contact | Availability |
|---|---|---|
| Gambling Helpline | 1800 858 858 | 24 hours, 7 days |
| Lifeline | 13 11 14 | 24 hours, 7 days |
| Gambling Help Online | Online chat and email support | 24 hours, 7 days |
Self-Exclusion
Self-exclusion is a voluntary program that allows individuals to ban themselves from gaming venues. If you would like to self-exclude, you can speak with venue staff or contact your relevant state or territory gambling authority for assistance. This process is handled with discretion and confidentiality.
How Self-Exclusion Works
- You complete a self-exclusion agreement at a participating venue
- You choose the venues and the duration of your exclusion
- Venue staff are made aware so they can assist in upholding the agreement
- Support services are offered as part of the process
Our Ongoing Responsibility
Woolworths continues to review and improve its responsible gambling practices. We work alongside regulators, community organisations and industry bodies to ensure our approach reflects current standards and contributes to reducing gambling-related harm in Australian communities. We encourage all patrons to gamble responsibly and to seek help if gambling is no longer enjoyable.