Privacy Policy
At Woolworths, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us through our website, mobile applications, and in-store services.
Information We Collect
We may collect the following types of personal information when you use our services:
- Your name, email address, phone number, and postal address
- Date of birth and gender
- Payment and billing information
- Transaction history and purchase details
- Loyalty program membership details and activity
- Information you provide when contacting our customer service team
- Technical data such as IP address, browser type, device information, and cookies
- Location data when you use our store locator or delivery services
How We Collect Your Information
We collect personal information directly from you when you create an account, make a purchase, subscribe to our newsletters, participate in promotions, or communicate with us. We may also collect information automatically through cookies and similar technologies when you browse our website or use our applications.
How We Use Your Information
We use your personal information for the following purposes:
- Processing and fulfilling your orders and deliveries
- Managing your account and loyalty program membership
- Providing customer support and responding to your inquiries
- Personalising your shopping experience and providing relevant recommendations
- Sending you marketing communications where you have given consent
- Improving our products, services, and website functionality
- Complying with legal obligations and regulatory requirements
- Detecting and preventing fraud or unauthorised activities
Sharing Your Information
We may share your personal information with trusted third parties who assist us in operating our business, including payment processors, delivery partners, IT service providers, and marketing platforms. We require these parties to handle your information securely and in accordance with applicable privacy laws. We do not sell your personal information to third parties.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. We use industry-standard security measures including encryption, secure servers, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
Get Your Bonus Now!- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where applicable
- Opt out of receiving marketing communications at any time
- Withdraw consent for data processing where consent was previously given
Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand user preferences. You can manage your cookie preferences through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information on our privacy practices. Any changes will be effective immediately upon posting on this page.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Privacy Officer through our customer service channels. We will respond to your inquiry as promptly as possible.
This policy was last updated in 2024.